Terms of Use

Last updated: 5 August 2026

These terms govern use of the AXVA AI service and website. AXVA AI is operated by Neeraj Pathmaraj trading as AXVA Works, ABN 67 806 905 041 ("AXVA AI", "we", "us"). By using the service, your business agrees to these terms.

The service

AXVA AI connects to your business email, categorises incoming messages, tags priority, and prepares AI assisted draft replies from your company knowledge base. Every outgoing reply requires review and approval by a person at your business. AXVA AI does not send email autonomously. Human review is built into the AXVA AI workflow.

Your account

You are responsible for keeping your account credentials secure and for the actions of team members you invite. You must have the right to connect the inbox you use with AXVA AI.

Subscriptions and billing

AXVA AI plans are billed monthly in Australian dollars at the amount agreed at the time you subscribe. You can cancel at any time; cancellation takes effect at the end of the current billing period, and no further charges are made. We will give reasonable notice of any price change before it applies to you.

Custom AI Solutions

Custom AI Solutions are provided under a separately agreed proposal, scope of work or services agreement. They are not included in the AXVA AI monthly subscription.

Your data and knowledge base

Your email content and knowledge base remain yours. We use them only to provide the service to you, and we do not use them to train AI models. On cancellation you can request an export of your knowledge base.

Acceptable use

The service may be used only for lawful business communication. You must not use AXVA AI to send spam, deceptive content or material that infringes the rights of others.

Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may improve or modify features over time, and will give notice of material reductions in functionality.

Liability

You review and approve every reply before it is sent, and you remain responsible for the content of your communications. Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law. To the extent permitted by law, our total liability is limited to the fees paid by you in the three months before the claim arose.

Termination

Either party may end the subscription at any time. We may suspend or terminate access for material breach of these terms.

Governing law

These terms are governed by the laws of Victoria, Australia.

Contact

Questions about these terms: support@axvaai.net